Q .What are the rules/regulations for importing a vehicle?

For export rules and procedures for your country, including pre-export inspections lists, please visit your country’s appropriate government authorities. References to these authorities can be found in our FAQ section “Basic Export Rules/Regulations per Country.”

It is also strongly suggested that prior to importing a vehicle, you research what is expected of you as a vehicle importer in your country and understand all risks and responsibilities.

Q .What are your office hours?

We are open Monday through Friday, 8:30 a.m.–7:00 p.m. (Japan time). Please note that lunch break is held
12:00 p.m.–1:00 p.m.

We are closed on the following days:

? Saturday and Sunday
? New Year’s Holiday (several days around New Year’s Day)
? Golden Week (several days between April and May)
? Summer Holiday (several days in mid-August)
? Seminar Sessions (a few days throughout the year)

Please note that long holidays such as New Year’s, Golden Week, and Summer Holiday will differ in length each year. Specific dates will be announced as the season approaches.

Q .What languages can you do business in?

Primarily English, however, it is possible to discuss business in other languages:

Q .Does the FOB price on Autonity JAPAN’s website include additional costs like freight charge, storage charge fees, tax and duties, etc.?

No, these fees are not included in our FOB pricing. The term “FOB Price,” as seen on Autonity JAPAN’s website, refers to the vehicle’s price only. Freight charge should be added to the FOB price when you purchase the vehicle from us. After receiving the vehicle, you will be responsible for paying port clearing costs, import duties, taxes and any additional fees required by your country or the port of discharge. Please contact local authorities or a reputable clearing agent for further details.

Please know that our trained agents are available to assist you as clearing agents. For more information about this additional service, please click on the appropriate port below.

Q .Can you show me the condition of the vehicle?

We provide up to 30 detailed pictures of the vehicle to help with your buying decision.

Q .Can you ship auto parts inside the vehicle I am buying?

No, we are not allowed to put anything inside the vehicle unless it is shipped by container.

Q .Is it okay to use two different e-mail addresses, such as my work e-mail address and my personal e-mail address?

To help make the vehicle buying process as secure as possible, we only accept one e-mail address.

Q .Where do I enter my discount code on your website?

You may enter your discount code in the discount code field located at the bottom of the vehicle page’s “Free Quote” section.

Please note that by using the discount code, you agree to all applicable terms and conditions as provided by Autonity JAPAN.

Buying & Paying

Q.What is the Proforma Invoice and how do I receive it?

It is the “final estimate” in the form of an invoice based on the chosen vehicle and shipping conditions. In order to receive the Proforma Invoice, please follow the steps below.

1. Visit our website and click on the vehicle you like to access our Total Price Calculator.
2. Fill in all required information in the calculator and personal information in the Free Quote section and click on “FREE QUOTE” to send us an inquiry.
3. Once our staff responds to your inquiry, we can begin the negotiation process.
4. If both you and Autonity JAPAN reach an agreement on pricing and conditions, you will be notified as such.
5. You will receive the Proforma Invoice.

Q.What is city delivery?

A service provided by Autonity JAPAN for transferring the vehicle from the port of discharge to a designated city/border for delivery to the consignee.

Q.How do I figure out the all-inclusive price for city delivery?

Please visit our website and click on the vehicle you like to see our Total Price Calculator. Then, follow the steps below.

1. Fill in all required information in the calculator.
2. Verify that you have chosen a destination under the “City Delivery” classification in the “Nearest Port/City” drop-down menu.
3. Click on “CALCULATE” to receive your free price quote.

Please note that the calculated price is the amount due by the buyer and is to be paid as a one-time payment (no installments accepted).

Q.Can I pay with a credit card?

No, we will only accept payment through bank remittance. This provides both the buyer and seller with an official written record of the payment transaction.

Q.Can I pay with a money transfer service like Western Union, PayPal, or MoneyGram?

No, we will only accept payment through bank remittance. This provides both the buyer and seller with an official written record of the payment transaction.

Q.Can I buy a vehicle for use in Japan?

No, as exporters, we do not sell vehicles for domestic use in Japan.

I found a vehicle on your website that I want to buy. What should I do?

Please visit our website and click on the vehicle you like to see our Total Price Calculator. Then, follow the steps below.

1. Fill in all required information in the calculator.
2. Verify that you have chosen a destination under the “City Delivery” classification in the “Nearest Port/City” drop-down menu.
3. Click on “CALCULATE” to receive your free price quote.
4. If you would like further information, fill in the personal information in the Free Quote section and click on “FREE QUOTE” to send us an inquiry.

Please note that the calculated price is the amount due by the buyer and is to be paid as a one-time payment (no installments accepted).

What currencies do you accept?

Primarily, we accept payment in U.S. dollars. However, under certain circumstances, Japanese yen is also accepted. No other currencies are accepted.

Please note that all payments must be in the form of a bank remittance so that the buyer and seller have official written record of the payment transaction. Under no circumstances do we accept any form of cash.

1. Fill in all required information in the calculator.
2. Verify that you have chosen a destination under the “City Delivery” classification in the “Nearest Port/City” drop-down menu.
3. Click on “CALCULATE” to receive your free price quote.
4. If you would like further information, fill in the personal information in the Free Quote section and click on “FREE QUOTE” to send us an inquiry.

Please note that the calculated price is the amount due by the buyer and is to be paid as a one-time payment (no installments accepted).

Can you provide me with a receipt for my payment?

No, we do not provide receipts. The bank remittance provides an official written record of the payment transaction for both the buyer and seller.

How long does it take for my bank remittance to be transferred to your bank account?

Please allow a minimum of three (3) business days for your bank remittance to be reflected in our bank account. While this delay may cause some inconvenience, it is the average amount of time required for interbank transactions.

Are pre-export inspections required?

For some countries, a pre-export inspection is mandatory prior to exporting the vehicle. Please visit your country’s appropriate government authorities to obtain all required pre-export inspections lists. References to these authorities can be found in our FAQ section “Basic Export Rules/Regulations per Country.”

It has been reported that while many countries in the past have not enforced this regulation, they are beginning to impose large fines for violations. Please make sure that the condition of your purchase is inspection inclusive if such is mandatory by your country’s government.

What is a TT Copy? Where can I get it?

Once you submit your payment for transfer at your bank, you will receive a Telegraphic Transfer Copy (TT Copy) as a proof of your remittance. The deposit slip may replace the TT Copy only if the TT Copy is not issued immediately by your bank.

Who is responsible for paying the bank transfer fee?

The buyer is responsible for all bank fees. Please confirm the cost of this fee with your bank before closing the purchase agreement with our staff.

What is the IBAN Code for your bank account?

There is no IBAN Code for Japanese banks. Please instruct your bank to use the Swift Code.

Documentation

What documents am I supposed to receive from M AUTOS JAPAN regarding my shipment?

You, as an importer, are supposed to receive the following documents:

1. Bill of Lading (B/L)
2. Insurance Document (if your purchase is CIF)
3. Export Certificate (also called the “Deregistration Certificate” or “Cancellation of Registration” form)
4. Commercial Invoice

If your government requires, we will also send you the following:

5. Inspection Certificate
6. Export Permit (also called the “Bill of Entry”)

What is the consignee?

The consignee is the vehicle’s “owner-to-be.” Please list the consignee’s full name as well as the “real” name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s).

It is important to understand the following when providing us with your booking information:

? your booking will be delayed by the shipping company if the consignee’s full name and address are not provided. Complete information must be provided.
? The consignee’s name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L Amendment, which may cost you additional fees and time.

I have a South African client who wants me to buy a vehicle from M AUTOS JAPAN on his/her behalf. Should I use the client’s South African address for the DHL delivery address?

You need to verify that your client has an Import Permit from the ITAC and a Letter of Authority (LOA) from the NRCS before purchasing a vehicle on his/her behalf. The South African government has very strict regulations that allow only certified suppliers, who have obtained an Import Permit and LOA, to import foreign vehicles.

Why must I provide the full name and address of the consignee?

Shipping companies require that full information be provided. The B/L is an official document that determines/proves the owner of the cargo and, therefore, the consignee’s full name and address, as written on his/her passport or ID must be used.

? Your booking will be delayed by the shipping company if the consignee’s full name and address are not provided. Complete information must be provided.
? The consignee”s name cannot have any spelling mistakes. Even the smallest error can be subject to a B/Lamendment, which may cost you additional fees and time.

What is the Notify Party?

This is the person that the shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L. If you have not hired an agent, it is easiest to simply write in “Same as Consignee.”

What is the DHL Delivery Address?

This is the required information you provide so that we can mail your documents, including your B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s).

Please be warned that incomplete information may delay the dispatch of your documents.

My DHL tracking log is not showing that my documents are being shipped. Is there something wrong?

We kindly ask that you wait 24 business hours before contacting us to report any problems with your DHL tracking log. The tracking log begins providing information once the package has been physically picked up and scanned into DHL’s system by the DHL representative.

Because our staff is continually processing dispatches from opening to closing each business day, this may mean that your dispatch is processed after the last scheduled DHL pickup for the day, and will therefore be picked up on the next business day.

Why must I provide the full name and address for the DHL Delivery Address?

This information is required so that we can mail your documents, including your B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s).

Please be warned that incomplete information may delay the dispatch of your documents.

Can I verify that all information is correct on the B/L before you send it?

Yes, we will upload a PDF of your B/L and other documents to your CAP.

Can I ask you to change vehicle information on the B/L or any other documents?

Absolutely not! Altering information on the B/L or on any other documents we provide you is illegal. Autonity JAPAN does not participate in illegal actions, regardless of the reason.

My country’s customs office is asking for a packing list. Can you provide this document?

We do not provide a packing list, but our Commercial Invoice can replace it. All relevant information found on the packing list is included on the commercial invoice. If you have concerns about submitting the commercial invoice to your country’s customs office, please know that past customers have never had any problems with authorities as a result of using this document.

Can I track the documents that you will send me?

Yes. Your CAP lists the DHL tracking number once your documents are processed for dispatch. The tracking number on your CAP will change to a DHL tracking log if you click on the number.

My DHL tracking log is not showing that my documents are being shipped. Is there something wrong?

We kindly ask that you wait 24 business hours before contacting us to report any problems with your DHL tracking log. The tracking log begins providing information once the package has been physically picked up and scanned into DHL’s system by the DHL representative.

Vehicles & Inventory

Do you list the manufactured year of your vehicles?

Yes, when the information is available. However, we cannot guarantee this information, because it is provided by a third party. Autonity JAPAN shall not be responsible for any losses, damages and/or troubles cause by this information.

Does the vehicle come with an English manual?

No: because we sell Japanese vehicles previously owned and operated in Japan, any provided manual will be in Japanese.

Are spare keys provided?

It depends. If you do not find spare keys in the vehicle’s glove compartment, then they are not provided. You will be responsible for making copies when you receive the vehicle.

How many vehicles do you have in inventory and how often are they updated?

We maintain a constant inventory of over 10,000 vehicles with new purchases every day.

Can I ask you to change the vehicle’s odometer reading (mileage)?

No, changing the vehicle’s odometer reading is illegal. Autonity JAPAN does not participate in illegal actions, regardless of the reason.

Can I request vehicles not listed on your website?

Definitely! Please do not hesitate to let us know what you are looking for. Our staff will do our best to find the vehicle that best suits your request.

Can you show me what condition the vehicle is in?

We provide up to 30 detailed pictures of the vehicle to help with your buying decision.

Can you install audio systems or other parts such as alloy wheels?

Yes, we can. Please tell us what you want us to install before asking for the Proforma Invoice.

Can you ship auto parts inside the vehicle I am buying?

No, we are not allowed to put anything inside the vehicle unless it is shipped by container.

What does “Under Offer” mean?

A vehicle is “Under Offer” when a customer has made a formal offer to purchase the vehicle, but we have not yet confirmed the customer’s payment. If the offer is accepted and we confirm the customer’s payment, it becomes SOLD and is no longer available to other customers. If the offer is rejected or expires, the vehicle remains in inventory and becomes available for other customers to make an offer.

Can I arrange a visit to see your vehicles in person?

Unfortunately, this is not possible as we do not allow anyone into our storage yard for security reasons. However, you can visit our office. To do so, please schedule an appointment in advance.